FAQ

Why did Ponderosa Broadband acquire CommunityLTE?

Ponderosa Broadband acquired CommunityLTE to expand our service into your community and bring the resources of a 100+ year-old telecommunications company to support continued local growth. With deep roots in rural connectivity, we’re excited to build on CLTE’s strong customer relationships while upgrading the network and systems behind the scenes.

What does this mean for me as a current CLTE customer?

In the short term, everything stays the same—your service, pricing, and support remain unchanged. Over time, you’ll begin to see improvements like faster speeds, better equipment, and upgraded customer tools—all while still working with the same local team you know.

Do I need to take any action right now?

Nope! You don’t need to do a thing at this point. When it’s time to transition your account to our new system, we’ll contact you directly with clear and easy instructions.

Will my service change?

Not immediately. Your current internet service will continue just as it has. Behind the scenes, we’re preparing system upgrades and infrastructure improvements to enhance your experience, but you won’t see any disruption.

Will my rates change?

No. Your current pricing stays the same. If anything changes in the future, we’ll provide advance notice and transparent options.

Will I still be working with the same people?

Yes! The same CLTE team members are staying on, now backed by the broader Ponderosa Broadband organization.

Will support still be local?

Absolutely. We’re maintaining CLTE’s local presence and personal customer service while layering in technical support from our broader network operations team in Arizona.

Are there plans to upgrade the network?

Yes. We’ve already begun planning upgrades to the fixed wireless network infrastructure, including new equipment and more robust troubleshooting tools for faster resolutions and greater reliability.

When will I need to re-enter my billing information?

We anticipate starting this process later in August and through September. You’ll be asked to re-enter your payment information into our new system (iVUE). We’ll reach out directly when that time comes—nothing is required from you now.

What is iVUE, and why are you switching systems?

iVUE is our fully integrated customer management and billing platform. It allows us to better support you with streamlined service orders, billing, trouble ticketing, and account tools. You’ll be able to manage your account more easily and securely once the system goes live.

Can I still use Keap and HoneyBook to autopay to pay my bill?

Yes—for now. We’ll continue using those systems for the first 60 days after the transition. Once the new platform is ready, we’ll give you a heads-up and a simple way to switch.

Will I get faster internet?

That’s our goal. We’re investing in new equipment and capabilities that will allow us to offer faster speed tiers—potentially up to 350 Mbps and higher—as the upgraded infrastructure rolls out. Availability will vary by location, but we’re committed to improving everyone’s experience.

Are you offering new service plans?

We plan to introduce new packages with faster speeds in the coming months.

Who can I call if I have questions?

You can still reach out to the same local support number you’ve always used — 1 (520) 900-1910.

What’s happening to the CLTE brand?

CommunityLTE is now part of Ponderosa Broadband. Over time, you’ll see updated branding and communications, but the heart of the local service—and the people behind it—remain the same.

Is this the same Ponderosa that’s been around for 100 years?

Yes! Ponderosa has served rural and remote communities with voice and internet services for over a century. Through Table Top and other operations in Arizona, we’re bringing deep experience and resources to help power your future.

Will there be outages during the transition?

No planned outages are expected. All major upgrades will be handled carefully to avoid any disruption to your service.

What’s next?

You’ll start to see the Ponderosa Broadband name on more communications, billing notices, and your customer portal in the months ahead. When we’re ready for you to take any action (like re-entering payment info), we’ll notify you well in advance.